Who knows maybe theyre gonna try to shut my account down now just because of that theyre losing way more money out of me by not unlocking my account because I was going to buy $50 more worth of clothing when I found out my account was locked their loss. So now Im stuck not able to buy anything. They say I need to settle the $10 payment through PayPal to get my account unlocked which I didnt even know they had a no refund policy its not like I wanted to refund because I didnt like the app I need it because its not even doing what it supposed to so its like I never even got it but I still have to pay $10 and theyre gonna lock my account over 10 bucks thats pretty sad and Ive spent hundreds and hundreds of dollars on this game. I had purchased VIP for IMVU and the services were not working at all and I mean every time I tried doing anything everything was just white and blank and it wasnt my computer either because I even tried it off someone elses computer and it still would not work so I ended up reporting it to my bank how I didnt get the services that I was supposed to which I did not and I got refunded Imvu over here decides to put my account on hold so I cannot buy anything. Their customer service stuck me in a loop of telling me that my account had been banned, that it was purged and they couldn't return it, that they couldn't compensate me for the credits and that every purchase is "at my own risk", and they never acknowledged that their OWN customer service department GAVE my account away to a thief, despite me having plenty of evidence and the e-mails with the text from the 'recovery case' that the scammer filed in order to steal my account.They owe me $1000+. I provided IMVU proof of everything, the original e-mails and the CORRECT data and even my original usernames. I discovered this recently when I couldn't log in with my credentials.
In broken English, they said the account was theirs and they couldn't access it, they also gave them the WRONG name, the WRONG paypal, the WRONG original e-mail, and "**********" - incomplete city/state where they thought the account was made.
In 2020, a scammer started a case with IMVU's terrible customer service department.
I had put hundreds of dollars of credits in and I was a creator and made at least a thousand dollars worth of credits. It has over the years made a handful of minority investments in companies outside China, though it’s not nearly as aggressive as Tencent in terms of investment pace and volume.Ī NetEase spokesperson declined to comment on the investment in IMVU.If I could give 0 stars, I would. It is a natural fit for us to become partners,” he added.įounded in 2005, NetEase is now known for its news portal, music streaming app, education products and video games that compete with those of Tencent. We have many shared business philosophies and complementary know-how. “IMVU operates one of the world’s oldest, yet most vibrant and young - in terms of our user base - metaverses. “NetEase operates some of the most successful, biggest in scale, and evergreen MMO games in China and they see in IMVU business highlights echoing theirs,” Daren Tsui, chief executive officer at Together Labs, told TechCrunch.
A new parent organization called Together Labs was formed to oversee its flagship platform IMVU, in which users can create virtual rooms and chat with strangers using custom avatars, a product that’s today considered by some a dating platform a new service called Vcoin, which lets users buy, gift, earn and convert a digital asset from the IMVU platform into fiat and other virtual services. The fresh investment will be used to fund IMVU’s product development and comes fresh off a restructuring at the company. The company declined to disclose its post-money valuation. IMVU has raised more than $77 million from five rounds since it was co-founded by “The Lean Startup” author Eric Ries back in 2004. Menlo Park-based Structural Capital among other institutions that also joined in the strategic round totaling $35 million. NetEase, the second-largest gaming company in China (behind Tencent), is among a group of investors who just backed IMVU, an avatar-focused social network operating out of California. The line between social networking and gaming is increasingly blurring, and internet incumbents are taking notice.
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